Frequently Asked Questions
Answer: Placing an order is simple. Just browse our website, select the items you wish to purchase, choose the desired size and color (if applicable), and click on the "Add to Cart" button. Once you have finished shopping, proceed to the checkout page to enter your shipping and payment details to complete the order.
Question: What payment methods do you accept?
Answer: We accept various payment methods, including credit cards (Visa, Mastercard), debit cards, UPI Payments, Net Banking and Cash on Delivery (available in select locations). All transactions are securely processed to ensure the safety of your personal and financial information.
Question: Can I track my order?
Answer: Yes, absolutely! Once your order has been shipped, you will receive a confirmation email/sms with a tracking number and a link to track your package. You can use this information to monitor the progress of your delivery.
Question: How long does shipping take?
Answer: We offer free shipping on all orders! Shipping times may vary depending on your location and the shipping method chosen. Generally, orders are processed and shipped within 1-2 business days. Orders typically arrive within 3-9 business days. Please note that these estimates are approximate and subject to unexpected delays.
Question: What is your return/exchange policy?
Answer: We want you to be completely satisfied with your purchase. We offer a 7-day return/exchange policy, which means you can return or exchange unworn and unused items within 7 days of delivery. Please refer to our Returns and Exchanges page for detailed instructions on how to initiate a return or exchange.
Question: I made a mistake with my order info, how do I correct it?
Answer: Kindly email us (email@example.com) or call us (9175781880 (Mon-Sat: 10Am-6PM)) within 24 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we can no longer make any changes.
Question: How do I cancel an order?
Answer: Here at sigmatrends, we pride ourselves with our fast order processing and shipment. As soon as an order is placed, our team immediately prepare it for dispatched. Thus, we can only approve order cancellation requests within the first 24 hours after an order is placed. Just email us at firstname.lastname@example.org or call us on 9175781880 (Mon-Sat: 10Am-6PM) or send us a message here.
Question: How do I contact customer support?
Answer: Our customer support team is here to assist you. You can reach us by visiting the "Contact Us" page on our website and filling out the contact form. Alternatively, you can send an email to email@example.com or call us on 9175781880 (Mon-Sat: 10AM-6PM). We strive to respond to all inquiries within 24 hours during business days.
Question: I tried to call 9175781880 but I can't get through
Answer: Please note that our customer service team is only available during regular office hours, Monday through Saturday (10am - 6pm).
If you need assistance outside our office hours, please email firstname.lastname@example.org or click here and we'll get back to you in no more than 12 hours.
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